Frequently Asked Questions
Welcome to our website. We've listed some common questions and answers below to help you get started. However, if you have questions not answered below, or you would like leave us feedback, please feel free to complete our support form.
Questions can also be sent via e-mail to: support@ParentingTogether.net. However, due to the amount of daily mail spam, the support form is recommended.
| Frequently Asked Questions: | |
|
|
|
| What are we all about? |
ParentingTogether.net is a site dedicated to separated or divorced parents, who share children together, who are looking for a better way to coordinate schedules, expenses, and communication. We're dedicated to providing an easy-to-use, affordable, un-biased environment for our members. Everyone wants what's best for their children. We're here to help. Return to Help Table of Contents |
| Why do I need an account? |
Family members that will view and/or submit information (e.g. communication, expenses, and/or scheduling information) require an account (e.g. mom, dad, sometimes older children, etc.). Accounts help ensure that nobody outside your family has access to your information. It is also used to track communication, expenses, and schedules. Return to Help Table of Contents |
| Does everyone need an account? |
Not everyone in your family requires an account. Typically each parent will have their own account (their own e-mail address used to log into the system) and everyone else that "participates" will be "virtual". The children are almost always virtual, meaning they do not log into the system, but are required for appointments and expenses. Other virtual members may include relatives and/or friends. Other common uses of virtual members are appointment drivers (picking up or dropping off the kids). Return to Help Table of Contents |
| Can I use this site without my ex? |
While ParentingTogether.net works best when both parents participate, you can still use key features such as tracking and managing your expenses and schedules without your ex-spouse signing up. You can even post communication messages. However, it has limited value due to the absence of response. Return to Help Table of Contents |
| How do I get started? |
The first step in getting started with ParentingTogether.net is to register/sign-up. Registration is a simple process. Return to Help Table of Contents |
| How much does this cost? |
ParentingTogether.net is a brand new site in its trial stage. At this time, ParentingTogether.net is completely free! After our trial stage, ParentingTogether.net will require a monthly membership fee of $5.00/month or $50.00/year. Members renew their membership/fees at the beginning of each month/year. Membership cancellation can occur at any time. Return to Help Table of Contents |
| Can I upload expense receipts? |
Absolutely! To do this, you need to save an image of the receipt on your computer (digital camera, scanner) before you upload it to our site. Return to Help Table of Contents |
| Do you help settle disputes? |
ParentingTogether.net does NOT resolve any disputes over expenses, schedules, and/or communication. This needs to be done by mom, dad, and all external parties. However, we can provide any piece of information stored in our system to help settle ongoing disputes. This information can only be presented to mom and/or dad via written request. Return to Help Table of Contents |
| Is my information safe? |
Only your family members can view your messages, expenses, and schedules. Communication messages also have an optional additional privacy feature that allows only certain desired family members to view (e.g. private messages between mom and dad only). Return to Help Table of Contents |
| What about falsification? |
At ParentingTogether.net, all changes to critical information (schedules and events) are tracked - and no communication message can ever be updated. We ensure that all information is monitored with the higest quality possible. Not only that, the entire site is locked down with SSL encryption. This ensures that all information you supply is completely safe. Return to Help Table of Contents |
| Help! I forgot my password! |
Forgot your password? No problem. Click the "Sign In" button on the right side of the page. Next, click the "Forgot your password?" link, enter your e-mail address, and we'll re-send it to you. Return to Help Table of Contents |